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New Arrivals - Business and management

"In the years since publication of First, Break All the Rules and Now, Discover Your Strengths, millions have had the simple but powerful realization that to get the most out of people you must build on their strengths. And yet...as Marcus Buckingham astutely points out, even though the strengths-based approach is now conventional wisdom, the tools and systems inside organizations--performance appraisals, training programs, and succession planning systems--remain stubbornly remedial, exclusively focused on measuring skills, finding gaps, and attempting to plug them. It's a crisis for individuals and organizations, with management ideas and management practice utterly out of sync. That's about to change. StandOut 2.0 is a revolutionary book and tool that enables you to identify your strengths, and those of your team, and to act on them. The original StandOut provided top-notch management insights from one of the world's foremost authorities on strengths, as well as access to a powerful, cutting edge online assessment tool. StandOut 2.0 is your indispensable guide and tool for building on your strengths to further your career, and to help your team and organization win"--Provided by publisher.

"We are living in a hinge time when the way we think, interact, and innovate at work is rapidly changing. In the past, "Marketshare" companies dominated, ruled by hierarchy and top-down leadership. Today, the new market leaders are "Mindshare" companies, where influence is more important than power and success relies on collaboration and the ability to inspire. Markova and McArthur believe that the key to collaborating effectively with our colleagues is respecting "intellectual diversity," the ways we think and process information differently. Each of us brings unique and varied thinking talents to the table, and when we understand intellectual diversity, we can come together like a symphony orchestra. Through fascinating exercises and revealing case studies, readers discover their own unique "Mind Patterns" and "Thinking Talents," and learn how to recognize the same in their colleagues. Collaborative Intelligence is the culmination of over 35 years of original research and draws upon Markova's background in neuroscience and her work as a "thinking partner" to Fortune 500 CEOs and some of the world's top creative talents. It is essential reading for anyone who works as part of a team, who manages others, or simply wants to better understand how people think"--Publisher's description.

Smiley shows you how to launch a career in medical billing and coding. She tells you what's involved, how billing and coding differ, what education and certification you need, how to land a job, and what to expect when you do.

No matter what your business does, the members of your team are the key to unlocking its success. Imagine a bus filled with people who either help or hinder the team's ability to move forward. The distance the bus travels represents the goals and progress of your company. Clark explores strategies and techniques designed to inspire employees and team leaders to work harder and smarter to maximize team performance to take your organization where you want to go.

"Based on in-depth interviews with more than 200 leading entrepreneurs, a business executive and senior fellow at Harvard's Center for Public Leadership identifies the six essential disciplines needed to transform your ideas into real-world successes, whether you're an innovative manager or an aspiring entrepreneur. How do some people turn ideas into enterprises that endure? Startup founders and business leaders young and old are taking advantage of the new, fast-paced, interconnected world and turning small notions into big business. But why do some people succeed when so many others fail? Now, Amy Wilkinson is the first to develop a comprehensive theory that explains how these new iconoclasts gain traction to achieve lasting results. Wilkinson conducted rigorous, lengthy interviews with today's most dynamic entrepreneurs including the founders of eBay, AirBnB, Yelp, LinkedIn, Chipotle, Spanx, Zipcar, Jetblue, PayPal, Gilt Groupe, and Revolution Foods, among others. Creators shows how these entrepreneurial creators built their companies. It delves into the belief of Elon Musk, founder of Tesla Motors, SpaceX, and Solar City, that "people are too self-limiting," reveals how AirBnB founder Joe Gebbia overcame obstacles to reach what he calls "Ramen Profitability," explains Stella & Dot founder Jessica Herrin's dictum that "there are no jobs on the unicorn farm," and shows how "Maryland's sweatiest football player," Kevin Plank, turned his somewhat comical problem into Under Armour, a $2 billion global sports brand. The men and women you'll meet in this book prove that entrepreneurship is accessible to everyone, and that by practicing six disciplines you can produce unexpected, creative, and wildly meaningful results"-- Provided by publisher.

" ... reveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed"--Page [4] of cover.

Provides leaders with a simple strategy to improve the performance of their teams through the calculating of "priorities," "who," and "relationships," and by increasing that total realize more value, impact, earnings and overall success.