Staffing Changes at JCPL: A Sneak Preview of Things to Come
At JCPL, we’ve been busy envisioning a whole new library service model for Jefferson County, one that:
- Begins with a deep understanding of the communities it serves;
- Provides fresh and engaging library materials that reflect the evolving interests of our communities;
- Increases the availability of high-demand materials, so that people coming in are able to find and check out things they want without having to wait;
- Provides access to evolving technologies to support our patrons, communities and Library operations;
- Provides expert staff who can help patrons navigate the increasingly complex world of information and technology;
- Creates a rich, interactive online library experience, 24/7;
- Offers engaging and impactful programs that contribute to positive community outcomes;
- Creates a warm, open and inviting environment where residents can come together for community interaction and exchange;
- Strengthens outreach initiatives; and
- Leverages the power of community partnerships.
While our vision is complete, the full implementation of this new service model will take some time. As always, we’re required to balance our unlimited potential with our limited resources. However, while that can be challenging, I’m confident we’ll find our way.
In the past few months, we’ve introduced a whole new staffing model. We’ve redefined the roles of library employees so that our community gets the best possible response to their information needs, and our residents get the best possible value from their tax dollar.
We’ve moved many of our staff into new jobs, accountabilities, and/or locations and created robust training programs to help them meet the information demands of the 21st century. Key changes include:
- New roles designed to enhance the patron experience and improve operational effectiveness;
- Enhanced opportunities for growth and professional development;
- More cross training, so that more employees can respond immediately to patron needs;
- Enhanced technology training, so that staff can assist patrons with the increasing variety and complexity of devices patrons use to access information;
- Enhanced opportunities to tap into staff expertise, through web content creation, program development and customer service;
- Greater expectations for community engagement and outreach; and
- A sharpened focus on outcomes and results.
While much of this has gone on quietly, behind the scenes, some patrons have noticed that a favorite staff member may have changed jobs or locations. Not to worry; I predict you’ll soon find new favorites as we go forward.
We are working to create an environment where we delight and surprise our patrons with new levels of service excellence. We’ll be implementing more pieces of our vision and sharing our accomplishments as they unfold. But for now, I want to applaud our staff for their creativity and courage in embracing this change.
As ever, they are working diligently to make your library experiences better and better!
The Power of Partnership: Helping Kids Learn to Read
One of the Library's strategic priorities is to make literacy tools available to everyone in the County (and especially to children from birth to 5 and their caregivers). We know that children who enter school ready to read tend to perform better in school, have higher graduation rates and achieve more success in life than children who don't. We'd like to see every child in Jefferson County begin kindergarten with the basic skills they need to be ready to read.
We offer robust literacy tools to children and their caregivers through Library Storytimes, our Traveling Children's Library, and specialized computer programs in the children's areas in our Libraries. Now, we're working to extend those services through focused outreach and partnerships.
Here's an example. Recently, we partnered with Jefferson County Human Services to help them create a “Read to Your Kids” book corner in Room 110 of the Human Services Building. (Room 110 is where citizens come to complete paperwork for assistance, and they often bring children with them.) We're providing posters and brochures with tips for parents on how to help their children learn to read, as well as fliers advertising our Storytimes.
This is a perfect opportunity to deliver information about the importance of reading to children to at-risk families in Jeffco. It gives the children something to do while their parents wait for appointments, and it gives parents concrete ideas of how to help their children.
Here are before and after photos of the project:
Thanks to Jeffco Human Services for the opportunity to extend our services to families in need!
Have you ever wondered what the library does with the books that people aren’t reading anymore? We “weed” them. It sounds like a gardening activity, doesn’t it?
Actually, it is a bit like gardening. We take out old materials to make room for new, so we can keep our collection healthy and relevant.
Weeding in libraries is an ongoing research project that produces a menu of decisions. The first decision is the easiest one. If the information in the book is out of date or if the book is dirty, water damaged or falling apart, we discard it. That leads to the next decision, which is deciding whether we should replace it or order a more current book on the subject.
We at JCPL are lucky because our operating system allows us to create reports that tell us how many times a book has been checked out in a stipulated time period – the last month, the last two years, the last five years and so on. That allows us to get rid of things that no one is reading and make room for newer items our patrons want.
If an item hasn’t been checked out in our stipulated time, it becomes a candidate for weeding. We then check to see if the book is one that is fundamental to the subject and should be retained. If the answer to that is yes, we then check to see how many of our libraries have copies of it. If there are other copies in the system, we then decide how many we think we need, based on circulation trends, subject matter and archival value. This same process applies to other materials like DVD’s, books on CD and multiple copies of bestsellers.
So, what do we do with the books that are weeded? If they’re in good condition, we give them to the Library Foundation to sell. This is a good thing because the Foundation uses the funds from the book sales to support library programs like the Traveling Children’s Library and our Summer Reading Club. If books are in poor condition, we recycle them. We try to ensure that we handle all weeded materials responsibly – from both a financial and environmental perspective.
It’s been a while since JCPL has conducted a comprehensive weeding project, so in the coming months, we'll be reviewing our collection and weeding unused or worn out materials to make room for new high-interest materials. This should refresh our collection, improve the availability of high-demand materials and reduce wait times.
I believe you’ll be delighted with the results.
Library Budget Update
It's that time again...
As dependable as taxes, Summer Reading Club and back-to-school nights, our budget season seems to roll around earlier and earlier every year.
As we think about our budget, we remain committed to our long-term vision: to maintain our current level of library services and continue to make progress on our strategic initiatives in 2014; and to restore hours and services, introduce a new library service model, and expand in underserved areas as quickly as we can.
In 2013, we faced some significant budget challenges. In late 2012, we learned that property taxes revenues were coming in below original projections. This created a gap between revenues and expenses and forced us to cut costs for the fourth consecutive year. While we were able to further reduce administrative and other costs, we couldn't close the gap completely without further reducing staff, hours or services, and no one had the appetite for that! Instead, for 2013, our board elected to use $600,000 from savings to support operations, to maintain a reasonable level of service and give us time to investigate options to secure the library’s future. Needless to say, this is not a sustainable model.
Now, we’re planning for 2014. In early August, we submitted our 2014 budget to the County. I'm pleased to report that we were able to balance revenues and expenses so that, barring any unforeseen circumstances, we won't have to use savings to support operations next year. We'll also be able to maintain current service levels. We'll know for sure in late November, when final budgets are approved. Later this year, we’ll be working with our Board to look at the cost of restoring services and achieving our long-term vision so that we can plan for 2015 and beyond.
You can find detailed information about the Library’s 2013 budget on our website. We’ll post details on the 2014 budget once it has been approved.
Support the Jefferson County Library Foundation
Tickets are $65 (or $250 if you want to race in a Z28 Camaro on Thunder Mountain!) You'll enjoy hors d'oeuvres, dinner, live entertainment, and silent and live auctions. More importantly, you'll get the chance to support literacy and education in Jefferson County.
Proceeds from the event help to fund children and teen literacy programs at the Library, such as Summer Reading Club and the Traveling Children's Library. Here's what your ticket really buys:
To reserve tickets, contact Natalie Martinez at 303-403-5075.
2013 Strategic Initiatives Update
August already! We're extending Summer Reading Club activities, gearing up for fall and heading into our 2014 budget cycle. It's time for a mid-year review of our 2013 Strategic Initiatives. Here's what we've been doing:
We're updating our collection of materials to better align library resources with patron demands, and patrons seem to be responding. Year-to-date our circulation is up nearly three percent!
We're working hard to enhance our digital resources. We launched a new website in April to create a digital branch, and more and more patrons are accessing library services via jeffcolibrary.org. In June, we began offering eReaders for check-out, to give Jeffco residents a chance to interact with new technologies. And since the beginning of the year, we've added more than 12,000 new eBook titles.
Another strategic priority is to provide information and resources to support early literacy. So far this year, we've provided nearly 1,750 early literacy storytimes to more than 48,000 participants. We also work hard to encourage children to keep up their reading skills over the summer. We're busy with Summer Reading Club, and we'll have final statistics by mid September -- but our librarians can attest to the popularity of this program!
We've also made great progress on the design and implementation of a new library service model for Jefferson County, with plans to update nearly every element of library service, including library materials and resources, programming, staffing, outreach, facilities and more. Our goal is to fully implement the new service model in one of our libraries some time next year.
It's been a busy time. But, stay tuned. There are more exciting things to come!
We've been so busy this year, it's hard to stop and report on our accomplishments. We recently posted a copy of our 2012 Annual Report on the website. It reminds us that 2012 was a productive year for Jefferson County Public Library. Despite significant budget cuts, we continued to make progress on a number of fronts. We strengthened and streamlined the Senior Management Team, kept up with growing demand for library services, implemented a number of innovative programs and practices and completed a number of capital improvements. We invite you to check out our progress!
The Power of Partnership
Recently, JCPL partnered with Warren Tech High School on an exciting project. Twelve students from a video production class were given a challenge: they had one day to script, film, edit and produce a short video promoting libraries. We had the pleasure of hosting the filming at the Belmar Library, where six teams of students worked their creative magic.
The films were then entered in a statewide video contest sponsored by the Colorado State Library and the Collaborative Summer Library Program. They’ll be competing with 21 entries from around the state. Films will be judged by a panel of judges from several public libraries around the state, the State Library, and Rocky Mountain PBS. Winners will be announced on May 7, and the winning team will receive $275.
We’re keeping our fingers crossed for the Warren Tech teams!
We are pleased and proud to be helping local students prepare for 21st century careers, and we are happy to showcase their efforts.
If you had to pick a favorite, which would you choose?
Help Shape Our Future
As I’ve traveled the county as executive director of Jefferson County Public Library (JCPL), many people have asked me if they could sign up to receive regular updates about the library. And now you can!
I’ll be using this blog to post items of interest about the business of the library, with updates on our budget, strategy, victories and challenges. I’ll also use it to inform you of the Library’s new services and accomplishments and other issues that may affect JCPL, so that you can advocate on the Library’s behalf. Most importantly, I invite you to help shape our future with your comments and feedback.