For more than a year now, JCPL staff have been engaged in envisioning a new future for the Library, one that touches every area of library service, from materials, to staffing, to facilities.
The full implementation of this new model of service will take some time as we work to balance our unlimited potential with limited resources. Consequently, we have focused initially on changes that don't require additional investment to accomplish.
For example, in the past few months, we've introduced a new way to staff the libraries and reach out into the community. We've moved many of our staff into new jobs, accountabilities, and/or locations and created robust training programs to help them meet the information demands of the 21st century. We believe this new way of doing business will surprise and delight you and greatly enhance our ability to provide exceptional service.
While much of this has gone on quietly, behind the scenes, some of you have noticed that a favorite staff member may have changed jobs or locations. Not to worry; we predict you'll soon find new favorites as we go forward.
We'll be implementing more pieces of our vision and sharing our accomplishments as they unfold. But for now, our staff is working diligently to make your library experiences better and better!